General terms and conditions
Server use
Poidon reserves the right to refuse service and/or access to its servers and/or services to anyone.
Poidon does not allow any of the following content to be stored on its servers:
Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content. Excessive download content or non-linked content. Refusal of service based on content matching either of these two criteria is entirely at the discretion of Poidon. Poidon reserves the right to move your data to a different server with no previous notice.
Support
We will endeavor to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Note: if your broadband connection is unavailable then you should use either your previous connection or our free account 0845 dial up service available.
Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the Poidon support website, as are details of any interruptions to our services.
Unlimited Use Policy
High bandwidth usage: Poidon offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Poidon may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, at Poidon' discretion, Poidon reserves the right to impose the High Resource User Policy for the consideration of all customers.
Database Usage
If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a month then we will charge for the extra 50MB in that month.
High Resource User Policy
Resources are defined as bandwidth, processor utilization or disk space.
Poidon may implement the following policy to its sole discretion:
When the resources utilised by a customer in using a service are abnormally high, Poidon reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby Poidon continues supplying the service under a reduced usage criteria specified by Poidon. Failure to comply with such measures may result in your service being terminated.
Uploads via scripting languages
We limit uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file. Payment policies
All accounts are set up on a prepay basis. Although Poidon reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Poidon reserves the right to suspend other services until the outstanding debt is cleared. Any non-payment of an invoice may be subject to a £20 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.No bills or invoices will be sent by regular mail. Please refer to our Domain Name terms of service for Domain Name specific payment policies. All payment is in UK sterling.
Your personal details
Please note that whilst your email is primarily used for billing purposes, Poidon reserves the right to email you information about enhancements to our systems and product offerings. We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third Indemnification
Customer agrees that it shall defend, indemnify, save and hold Poidon harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Poidon, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Poidon against liabilities arising out of;
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with Poidon' server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from Poidon' server.
Poidon does not offer or provide any Service Level Agreement (SLA) on any of its products or services, nor is any implied. Any SLA would be provided by 3rd party support, not Poidon, and would be subject to a separate contractual agreement and pre-payment terms.
